Delivery & Returns Policy

We aim to despatch orders within 24-48 hours.  Please find below our estimated delivery times and costs:

Region                 Delivery Time           Cost
UK 3-5 working days    £3.95

UK Next Day*

Uk Next Day *

Next working day

Saturday Delivery

£7.95

£12.95

Europe 3-7 working days £9.95
Rest of World** Standard delivery 10 -15 working days From £12.95

 

*Orders for Guaranteed UK Next Day Delivery must be placed before 12noon Monday to Friday.

**International orders, please select your county of origin from the drop down shipping menu during the order process. If you require any further assistance please contact hello@bluesandbows.co.uk anwere will be happy to help. Please note any orders that are delivered to a country outside the European Union will not include customs or import duties levied once the package reaches your destination country. Standard international deliveries can take up to 15 business days to reach the destination upon dispatch from the UK. If you require a premium service please contact us and we will be able to advice on price and timings. Our aim is to save our customers money through economies of scale but understand that on some occasions a speedy service is required. 

Orders are sent 1st class recorded through Royal Mail or via courier, and will require a signature on receipt.  Rates include postage, packing and insurance. 

Returns

If for any reason you are unhappy with your purchase, we are happy to offer a full refund or exchange within 14 days of receipt. Please note the cost of returning your parcel is your responsibility and we require proof of purchase or the original order number.

All items must be returned in a new, unworn condition with their original tags and packaging. Blues and Bows will not accept returns of items that have been worn, soiled or returned without the original packaging.

Please follow the returns procedure below: 

  1. Contact hello@bluesandbows.co.uk with details of your return and include the original order number within the subject field.
  2. Blues and Bows will respond within 24 hours.
  3. Upon approval wrap your item securely and obtain proof of postage, without this Blues and Bows will not be held liable for any parcels that do not reach us.

If you require a refund, we will credit the original purchasers payment method for the item value minus postage costs. Refunds will be made within 7 days of the date we receive your returned item.

 

If have any further queries, please don't hesitate to email us at hello@bluesandbows.co.uk.